FAQ

Frequently asked questions

About Me & Contact Information

I have been making miniatures now for over twenty five years and for many of those I have been teaching regular classes and presenting workshops to enthusiasts in the UK, and on-line around the world, to make miniatures in 1/12th, 1/24th & 1/48th scales. I am invited by miniatures clubs to present one-day workshops and if you would like me to visit your club, please contact me and I will send you further details. I am proud to have written four books on making miniatures and also many articles and projects for the Dolls House and Miniature Scene Magazine over the last few years. You won’t often see me without Bob, my wood cutter and great friend. Between us we manage to produce all the kits on this website and we hope that when you make up one of our kits you will find the hobby of creating miniatures as inspiring and fulfilling as we do. We exhibit at specialist Doll’s House & Miniatures fairs in the UK and Europe with a full range of kits and also my handmade pieces created especially for collectors. If you would like any further information please do not hesitate to contact me: janeharrop148@outlook.com Tel: 07812911038



Delivery Information

UK STANDARD DELIVERY 1. Standard delivery to UK addresses for orders under £50 is £3.95. 2. I endeavour to post UK orders within 3 working days.
3. Postage charges in the UK are calculated as a Royal Mail small packet. Some items can be sent as a large letter, and if so I will refund any excess postage paid to your account. INTERNATIONAL ORDERS 1. Overseas delivery charges are invoiced separately and will be dependant on the parcel's weight, size, value and destination. Please email me for more details - janeharrop148@outlook.com 2. I endeavour to post international orders within 3 working days. Please note: delivery charges must be paid before items are sent out.



Returns Policy

If you are unhappy with any goods received please return all kits in their original and undamaged packaging within 7 working days and I will refund the value of the goods.



Privacy Policy

I have no access to any of your personal payment details only postal and contact details which are sent to me following your order. These details will not be shared with any third party.



Terms & Conditions

1. You can buy easily and securely through my website. All transactions will generate an email confirmation of your order. You will also receive an email confirming when your order has been shipped.

2. All orders are usually subject to a delivery charge and this will be added automatically at checkout. Postage charges in the UK are calculated as a Royal Mail small packet. Some items can be sent as a large letter, and if so I will refund any excess postage paid to your account. Orders for overseas visitors may incur an extra postal charge. Please email me for more details.

3. It is important to me that all orders are posted out quickly and that I provide you with a friendly and professional service. All orders are generally processed within 1-3 working days.

4. If you are unhappy with any goods received please return all kits in their original and undamaged packaging within 7 working days enclosing your original receipt and I will refund the value of the goods.

5. I have no access to any of your personal payment details only postal and contact details which are sent to me following your order. These details will not be shared with any third party.

6. All items on my website are not suitable for children under the age of 14 years.

7. Alternative payment methods are available. Please contact me if required.



© 2020 Jane Harrop