Frequently asked questions
About Me & Contact Information
I have been making miniatures now for over twenty five years and for many of those I have been teaching regular classes and presenting workshops to enthusiasts in the UK, and on-line around the world, to make miniatures in 1/12th, 1/24th & 1/48th scales. I am invited by miniatures clubs to present one-day workshops and if you would like me to visit your club, please contact me and I will send you further details.
UK STANDARD DELIVERY
3. Postage charges in the UK are calculated as a Royal Mail small packet. Some items can be sent as a large letter, and if so I will refund any excess postage paid to your account.
I have no access to any of your personal payment details only postal and contact details which are sent to me following your order. These details will not be shared with any third party.
Terms & Conditions
2. All orders are usually subject to a delivery charge and this will be added automatically at checkout.
3. It is important to me that all orders are posted out quickly and that I provide you with a friendly and professional service. All orders are generally processed within 1-3 working days.
4. If you are unhappy with any goods received please return all kits in their original and undamaged packaging within 7 working days enclosing your original receipt and I will refund the value of the goods.
5. I have no access to any of your personal payment details only postal and contact details which are sent to me following your order. These details will not be shared with any third party.
6. All items on my website are not suitable for children under the age of 14 years.
7. Alternative payment methods are available. Please contact me if required.